Privacy Policy

Privacy Policy

Last updated: December 2025

1. Introduction

BITORA Solution ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information:

• Name and contact information (email, phone number)
• Company information
• Project requirements and specifications
• Payment information (processed securely through third-party providers)

Automatically Collected Information:

• IP address and browser information
• Cookies and usage data
• Website analytics data

3. How We Use Your Information

We use collected information to:

• Provide and improve our services
• Communicate with you about projects and services
• Process payments and transactions
• Send newsletters and marketing communications (with your consent)
• Analyze website usage and improve user experience
• Comply with legal obligations

3a. Email Communications

When you subscribe to our newsletter or request information from us, we may use your email address to send the communications you requested. Marketing emails are sent only with your explicit consent and always include an unsubscribe option.

You may withdraw marketing consent at any time using the unsubscribe link in any email, our unsubscribe page, or by contacting unsubscribe@bitora.dev.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in our operations (hosting, payment processing)
• Email delivery and monitoring providers, including Amazon Simple Email Service (Amazon SES) and Amazon Simple Notification Service (Amazon SNS), used to send emails and process delivery, bounce, and complaint events
• Legal authorities when required by law
• Business partners with your explicit consent

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to data processing
• Data portability
• Withdraw consent at any time — including marketing consent via our unsubscribe page or by contacting unsubscribe@bitora.dev

7. Cookies

We use cookies to enhance your browsing experience. You can control cookie settings through your browser. See our Cookie Policy for more details.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

Contact Us

For privacy-related questions or to exercise your rights, contact us at: privacy@bitora.dev

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